Refund policy
Right of Withdrawal
You have the right to cancel your order within 14 days of receiving it, without giving any reason.
After notifying us of your cancellation, you then have a further 14 days to return the product.
We will refund the full order amount, including the original delivery costs.
Please note that the cost of returning the item is your responsibility.
How to Exercise This Right
- Contact us within 14 days of receiving your order via help@monstergroupuk.co.uk or by phone on 01347 878 880
- Return the product in its original condition and packaging, where reasonably possible.
- Once we have received and inspected the returned item, your refund will be processed within 7 working days.
Damaged or Faulty Items
If you receive a damaged, faulty, or incorrect item, please notify us within 30 days of delivery.
We will arrange a repair, replacement, or refund at no extra cost to you.
EU Legal Guarantee – Repairs
Where applicable under EU consumer law, if a customer chooses to have a defective or non-conforming product repaired as a remedy under the legal guarantee, the applicable legal guarantee period will be extended once by a minimum of 12 months following the repair.
This extension will be applied in accordance with the applicable consumer protection laws of the relevant EU Member State.
Warranty
All our electrical products come with a 24-month warranty.
If a fault occurs, we will first attempt to repair the item.
If repair is not possible, you will receive a replacement or a refund.
Contact
Monster Group B.V.
Van Heemskerckweg 28 A&B, 5928 LL Venlo, Limburg
Email: help@monstergroupuk.co.uk
Tel: 01347 878 880